Do you have a sample range in your stores
YES - Both our showrooms in Mt Maunganui and Ponsonby have a full colour sample range in size 8 and sample sizes in store from size 8 – 18 and selected styles in size 20 (for size fit purposes only) The size sample range is in white appaloosa grey so please bare that in mind when trying the samples on as the white samples aren't flattering for everyone.
Do I need to make an appointment to view your range?
Our service does not require booking appointments. You can pop into the stores at anytime during store opening hours to view the range and try on the samples. Both our showrooms in Mt Maunganui and Ponsonby have a full sample range (sizes 6-18 and selected styles in size 20). Please note that it can get very busy some days and if too many groups arrive at once, we may kindly ask you to go have a coffee and come back in half an hour.
We ask that you keep in mind that if the store is busy, we also need to make sure there are changing rooms free for day-to-day customers wanting to purchase shop stock on the day. However, we try to make this service as flexible as possible and accommodate all customers. We kindly ask that if you are using our showroom upstairs in Ponsonby that you keep the viewing time to 30 minutes so that we can accommodate everyone.
If you would prefer to book a private appointment outside of shop hours we charge $75 per booking and this is for a one hour appointment. You will be refunded the $75 if your order total is more than $500. To book this service please call our office on +64 7 575 9846 to make your appointment date and time.
Please note that while using our showroom no food or drinks can be brought into the store.
Do I send you my measurements?
All our dresses are “Made to Order" not “Custom Made” meaning all our dresses are made for you from stock sizes patterns that we do not make any alterations to due to the risk of these changes not being 100% perfect.
Can you send me the dress measurements?
Our dresses are extremely true to New Zealand & International sizing and we strongly recommend you order your size based of the size you would normally be in your home country rather than going off pattern measurements. For example, if you are usually a size 10 in dresses, we suggest you order a size 10 from our range (based off New Zealand sizes).
In the past we have sent the measurements to customers and they have measured themselves incorrectly and ordered the wrong size. If you do want the measurements, we can provide them to you however we do advise against it.
Can you alter the pattern, ie make the straps thicker or the dress shorter?
We do not offer the option to alter any of our patterns. If alterations need to be made you will need to do these with a local tailor at your own cost.
You can also order extra fabric for $30 NZD per meter and use this fabric to alter your dress. Fabric will need to be ordered at the same time as your dress order to ensure that the fabric is from the same colour batch.
Can I order fabric or extra fabric?
Yes you can if you are ordering bridesmaid dresses with us, you can order additional fabric at the same time. The minimum order of fabric is 1 meter @ $30 NZD per meter. The fabric width is 110cm. The fabric will need to be ordered at the same time as your dresses otherwise there may be up to a 10% colour variation if it is not dyed in the same colour batch. We do not supply fabric if you have not ordered bridesmaid dresses.
SAMPLE DRESSES – Can I order sample dresses?
YES. If you are not able to make it to one of our two boutique showrooms, we offer the option of getting sample dresses sent to you. Our samples are in white or grey and are for fit purpose only.
As we are experiencing high interest in the sample dresses, if the style and size does not show in stock please contact Shannon on 07 575 9846 or email firstname.lastname@example.org to secure the sample when it gets returned.
Can I wear normal underwear with your dresses?
We suggest you wear strapless bra's and your underwear style of choice. The lighter the colour of dress the more transparent they can be so nude underwear may be required or you may need to purchase a nude slip.
We have had customers wear unlined white dresses with nude underwear and they have had no issues with this, however it is dependant on your own personal choice and comfort.
Are your dresses lined?
Please refer to the description in each style on our website as this will tell you if the dress is lined or not. If you feel uncomfortable with slight transparency, we suggest that you purchase a slip to wear underneath some of the lighter colours in our collection.
What are the payment arrangements
All orders must be paid in full at the time of ordering.
The following payment methods through our secure, online checkout system:
- Direct Bank Transfer
- Payby laybuy
- Bank Deposit
What fabric are the dresses made out of?
All our bridesmaid range is made from fujet crepe which is a Rayon. This is a natural man-made fibre (made from wood pulp) that is really breathable and drapes beautifully.
All our fabric is pre washed prior to cutting your order so that you will not get any shrinkage when washing our dresses.
Rayon fibres release their true shape when the fabric has been ironed or steamed.
Can you make the dresses in Silk?
No sorry. At this stage we only offer for them to be made in fujet crepe.
Do your dresses crease? If so, how do you get the creases out?
All our dresses are pressed with an iron before leaving our factory. Because we only use natural fibres, when your dresses arrive they may be slightly creased due to transportation, however all our dresses can be ironed on a cool setting.
A cool iron is preferred over steaming as sometimes steamers can leave water marks.
Can you make a custom colour?
No sorry, we only offer the colours available on our website. There are no additional fees for any of the colours we offer.
Fabric Samples - Can I get these?
Yes you can purchase fabric swatches for the cost of $15 NZD for up to 5 colours. You can purchase the sample fabric from our website https://evolutionbridesmaids.com/products/colour-samples They will deliver within 6-12 days to most areas.
Every effort and skill will be carried out by our skilled craftsman who hand dye all our fabric to ensure that your chosen colour is best matched to the fabric samples you receive. Please note that when your final "Made To Order" dresses arrive there can be up to a 10% variance in colour (which is generally not noticeable to the naked eye).
What sizes do you make?
We make standard New Zealand sizes from size 6 – 20 (in most styles). If you have bridesmaids that do not fit into this size bracket we can supply you with additional fabric so you can make a dress locally out of the same fabric/colour batch. The cost for this is $30 NZD per meter (which can only be purchased if you place an order for additional dresses) and we suggest you buy 5 – 6 meters per dress
Is it possible to re-order dress if the sizes I receive are not correct?
As the dresses are made especially for each bridesmaid order, unfortunately we cannot exchange or refund if the size you have ordered does not fit.
If you are at all unsure on sizing, we suggest you order a bigger size. Then the dress can be altered to fit your Bridesmaid when you receive your order as it is much easier to work with more material than less.
I have a bridesmaid that is pregnant?
This can be very tricky and happens a lot. The styles we suggest for pregnant bridesmaids are the Drawstring Dress 500-0023, Cleo Dress 500-0073 & Feels Dress 500-0336 in 1 – 2 sizes bigger than your bridesmaid would normally be.
We also suggest that you order additional fabric (approx. 2 meters for $30 per meter) for your pregnant bridesmaid so that you have fabric if you need to alter the dress. Our previous customers have widened the straps to make thicker straps and added additional fabric in seams to allow for the growing baby.
Do I need to order all my bridesmaid dresses at the same time?
YES. One order must be placed for all dresses to ensure all dresses are made from the same colour batch. All our fabric is hand dyed by a skilled craftsman and is a process where there will always be some kind of colour variation between batches.
Do I pay shipping?
Yes - all our 'Made To Order' items have a $30 NZD delivery fee applied per delivery address. The items are made and then sent direct to you via DHL.
Please note: we only ship to one delivery address per order. We are not able to deliver any of the order to multiple addresses (to your individual bridesmaids).
Any rural/remote delivery address will have an additional $30 NZD delivery fee applied to their order so we suggest you get your order sent to a non-rural address.
How long will my order take to make?
All dresses are made to order and take approximately 8-14 weeks. We do allow some spare production space for urgent orders but as a general rule use the 8-14 week time frame as a guide.
What if my order is needed sooner than your delivery time frame or urgently?
Any orders that are required sooner than our regular delivery timeframe will be required to pay an additional 'express fee' of $100 NZD per order. If you would like to look at this option, please contact email@example.com or phone our office on +64 7 575 9846 to confirm we are able to meet your delivery dates prior to placing your order.
To add 'express shipping' to your cart (after you get in contact with us) use this link https://evolutionbridesmaids.com/products/express-shipping
Can you make ties for the men in the same fabric & colour as my bridesmaid dresses?
Yes you can get these made, however we do not produce them - we can supply the fabric so that you can take it to a local company in your town.
We suggest you order 40cm of fabric per tie (minimum order of fabric is 1 meter for $30 NZD per meter). Please try and order the fabric at the same time as ordering your dresses otherwise there can be a colour variation between batches.
Do the colours look different on my computer screen to real life?
Every effort has been made to ensure that the product colours shown on the website/internet are as close as possible to the actual colours. However different computer screens may show slight variations and we can not accept refunds or exchanges if you feel the colour you receive is different to the colour you saw on your computer or device.
To avoid this issue, we suggest you purchase a colour sample prior to placing your final order https://evolutionbridesmaids.com/products/colour-samples
What size does your model wear on the website?
We always photograph our model wearing a size 8.
Are the colours true on the real wedding's you post on your social media pages?
All the images that get sent to us from brides have already been edited by the photographer that took the images and the colour may not be true. We would suggest if you see a colour you like from one of our "real wedding" photos that you order fabric samples from us before placing your order.
Do you offer discount for bulk orders?
Sorry, we do not offer any discounts on our 'Made To Order' collection as we have already kept our prices as competitive as possible for you.
Do you rent your dresses?
No - this is something that we don't do intentionally so it gives you, the customer the first opportunity to sell or rent the your dress/dresses out and to get the most use out of your dress